As a business customer, you have a desire to return some items. You have the option to return your within 14 days of receiving the order. For proper handling, please include the following information in the mail:

• Your name as stated on the order
• The order number of the order from which you wish to return a product.
• The product(s) and the number you wish to return of these.
• The reason for return.

The above information relates to private/consumer returns. For business returns, however, reason for return must be given. Business returns are possible for accidentally wrongly ordered items and more but only after consultation and within reason. A business return can in principle be refused although we will always try to help as much as possible in this regard.

Why do we make separate rules for business returns? This is because your orders are often of much larger size and of many different items and quantities. This market is a unique market and we offer you unique opportunities to put everything together completely freely. This means you are not stuck with minimum quantities per item and can choose everything yourself. This means that a return involves much more handling and processing on our side. We do not want to let this come at the expense of our service to you to quickly respond to you and pack your order properly and quickly. So in order to continue to help you properly, we do need to look at this together to see how we can avoid this as much as possible. Therefore, we are always readily available for pre-order advice!  

Want to start new in the pacifier cord/teething ring market? Then don't go ordering too enthusiastically without doing some research first. Still unsure about sizes, numbers, formats and combinations? Contact us. That's what we're here for! 🙂 We are very happy to help you provide information for the ideal starter kit. This increases your satisfaction and start-up opportunities and prevents a very large mixed return! Together we can ensure that your startup is a success! 🙂 So do you have any doubts about a product? If you are unsure what to order in terms of color/size please contact us. We almost always reply immediately. If so, please contact us first! Send an email to: [email protected], call us at 0031628795090 or contact us at Instagram!

In case you wish to return we will always consult with you to see what the possibilities are. It is possible that restocking fees may be charged if the return involves a lot of labor and expense. However, this will never exceed 10% of the return value. This is due to processing, administration and cleaning costs of the materials received. 

For business customers, shipping costs are considered lost. These are not refunded upon return because we did have to incur these costs and the shipments tend to be of larger size and are usually shipped extra insured which adds more cost. 

If a product unexpectedly arrives damaged to you please provide a photo of the of the original packaging and a photo of the damaged product so we can report it to the shipping company. In addition, this shows that the damage could not have occurred due to your actions or due to returns and helps us deal with the damage. 

Note! Products that are custom-made are by definition excluded from the right of withdrawal and cannot be returned. This includes custom cut pieces of cord and personalized items.