As a business customer, you wish to return a number of items. You have the option to return them within 14 days of receiving the order. For proper processing, please include the following details in the email:

• Your Name as stated on the Order
• The order number of the Order from which you want to return a product.
• The product/products and the Quantity you want to return from this.
• The reason for returning.

The above information concerns the private/consumer right of return. For business return rights, a reason for returning must be provided. Business returns are possible for items ordered incorrectly by mistake and similar cases, but only after prior consultation and within reason. A business return can in principle be refused, but we will always try to assist as much as possible.

Why do we have separate rules for business returns? Because your orders are often much larger and consist of many different items and quantities. This is a unique market, and we offer you unique options to fully customize everything. This means you’re not tied to minimum quantities per item and can choose everything yourself. It also means that a return involves substantially more handling and processing on our side. We don’t want this to come at the expense of the service we provide to you, so we can respond quickly and pack your order correctly and promptly. To continue helping you effectively, we need to look together at how we can avoid this as much as possible. We are always readily available for advice before you place an order.

Do you want to start New in the market of Pacifier chains/teething rings? Then don’t get too enthusiastic about ordering without doing some research first. Are you still unsure about sizes, quantities, formats, and combinations? Contact us. That’s what we’re here for! 🙂 We are happy to help you provide Information for the ideal starter package. This increases your satisfaction and chances of success and prevents a very large mixed return! Together we can make sure your start is a success! 🙂 Are you also unsure about a product? If you’re unsure about what you want to order in terms of Colour/size, contact us. We almost always respond immediately. So contact us first! Send an email to:info@jootjeshaakcadeautjes.nl, call us at0031628795090 of neem contact op via Instagram!

In the event that you wish to return, we will always consult with you to see what the possibilities are. Restocking fees may be charged if the return involves significant labour and costs. This is related to processing, administration and cleaning costs for the received materials.

For business customers, shipping costs are considered lost. They are not refunded on returns because you have had to bear these costs, and shipments are usually larger and often shipped with extra insurance, which adds extra costs.The return costs are also the responsibility of the Copper. We do not reimburse the return costs.

If a product unexpectedly arrives damaged, provide a photo of the original packaging and a photo of the damaged product so that we can report it to the shipping company. Additionally, this shows that the damage could not have been caused by you or by the return process and helps us handle the claim.

Please note! Custom-made products are, by definition, excluded from the right of withdrawal and cannot be returned. This also includes custom‑cut pieces of cord and personalized items.